Ladybird Waterproof Backpack

Shipping costs vary dependent on the speed of service you select at checkout. We offer either Standard or Express delivery options depending on how fast you'd like to receive your items.

Here's a breakdown of the options:

Standard Delivery (2 working days)

• Small items: £2.50 - Via Royal Mail 48 Hour Tracked Delivery 
  
• Larger items: £4.50- via Royal Mail 48 Hour Tracked delivery 

Express Delivery (next working day)

• 24 hours: £5.95 - via Royal Mail 24 Hour Tracked delivery (next working day)

Yes!

All orders over £50 qualify for Free Standard UK shipping. 

The option for Free Shipping will automatically display at checkout on all qualifying orders. 

Simply select this option and proceed to the next steps to complete your order!

We aim to ship orders out to you as quickly as possible.

Orders received before 12 noon, Monday to Friday will be dispatched the same day, typically arriving in two working days.

Orders placed on public holidays and weekends will be dispatched on the following working day.

If you require your items more urgently for any reason you may want to consider selecting the 'Express Shipping' option at checkout so you can receive your items the next working day via tracked delivery. 

Dry Bags now offset all carbon emissions from orders placed through our site to help reduce the environmental impact of our shipping so you can rest assured that every time you place an order with us, you're also actively helping save precious rainforests across the globe. Cool right?

We've partnered up with a forest conservation company called Pachama and are currently supporting the Jarí Para Forest Conservation Project in the Amazon Rainforest.

Jari Pará, an avoided deforestation project, preserves 50,480 hectares of primarily virgin Amazon forest. The project, which aims to promote forest conservation and reduce potential greenhouse gas emissions (GHG), likewise emphasises the importance of local economic development. Over the project’s 30-year lifetime, it is expected to sequester nearly 15 tonnes of carbon emissions. To prevent illegal deforestation, the project has pledged extensive surveillance and monitoring.

We accept most common payment methods used online including:

• Visa
• Mastercard
• American Express 
• Maestro
• PayPal
• Klarna

We also accept the following wallets:

• Apple Pay
• Google Pay
• Shop Pay

Yes! 

We currently offer a buy-now-pay-later option through our partnership with world-leading provider Klarna.

At checkout after filling in shipping information you'll see an option to complete your purchase using your Klarna account. Simply click the button and log-in to your account if prompted. Then continue to the order review step & finish your order as usual.

Please use Klarna responsibly and only use this option if you can realistically afford the purchase. 

Following checkout you'll receive an order confirmation email with a link to the status page for your individual order.

You can visit this page any time following your purchase to get real-time order and shipping updates.

Once your order has been fulfilled your tracking number will show here making it easy for you to check-in on your shipment's progress. 

You'll also see the option to receive shipping notifications via text during checkout so you don't have to come back to the order status page to check. Simply check the box and you'll be opted in to receive live notifications.

Overboard products come with a 5 year warranty & guarantee. To register your overboard warranty please visit the following link:

Register Overboard Warranty Here

Your included warranty covers you against all manufacturing faults. So, if after our inspection the product is found to be defective, we will repair or replace it free of charge. With our aim always to repair to protect the environment by keeping items out of landfill where possible.

Don't worry, we offer 30 Day Free Returns on all items purchased via Drybags!

You can return any product within 30 days of receiving the item for FREE, if the item is in its original condition - unused, in original packaging with the original tags still attached.

Our returns and refunds policy makes returning unwanted products as easy as it is to buy them. Our team are confident that you will be completely satisfied with your purchase however, there may be the odd occasion that you have to return your product to us. If that's the case we make it easy for you to do so via our returns center.

We may also be able to offer store credit in case you'd simply like to swap the item for another!

Just enter your email or phone number & your order number on the page to start the process. 

You can always find the link to our returns center at the bottom of the page, or you can bookmark the web address in your browser: www.drybags.co.uk/a/returns

If you have a question or need help with your order feel free to reach out to us. You can easily reach support via one of the following ways:

✅ Live Chat: Click the Green Chat icon in the bottom corner of your screen to start a conversation
✅ Email Us: sales@drybags.co.uk
✅ Call Us: 0151 2668 604

Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted.

This also includes changing styles, colours and/or sizes.

We may be able to cancel your order prior to dispatch, but we cannot guarantee this.

However if you do need to enquire about changes or cancellations, please email our Customer Service team at sales@dybags.co.uk