Privacy policy & gdpr

Dry Bags Ltd is committed to preserving the privacy of all of our customers and the visitors to our website www.drybags.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us and how we comply with our obligations under the General Data Protection Regulations (“GDPR”).

By registering or placing an order on this website, you are confirming that you have read this policy and that you understand how we use and transfer the information that we hold about you.

We capture information about you in order to improve your experience of our online store

This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.

When you visit, register or order products or services on www.drybags.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. The data that Dry Bags Ltd captures and processes is:
  • Name Address (when an order is placed)
  • Phone number (when an order is placed)
  • Email
  • Order details
  • Your online browsing activities on any of our websites including which items you store in your shopping cart
  • Information about the device you use to browse our websites including the IP address and device type
  • Your communication and marketing preferences
  • Your interests, preferences, feedback, competition and survey responses
We do not store credit card details, nor do we share financial details with any 3rd parties.

We may also collect information about your usage of our website as well as information about you from messages you post to the website or e-mails sent to us.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

When you make purchases from us or create an account with us, you have the opportunity to opt out from our marketing materials. Where you have consented to receive marketing materials, we may also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know either by unsubscribing or emailing us at sales@dybags.co.uk.

Disclosure of your information

We will never sell your data or share it with other companies. The information you provide to us may be accessed by or given to third parties where those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Some of these third parties are located outside of the European Economic Area. These parties handle data in a way which is aligned to the GDPR requirements.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which we may store on your computer and are only used on this shopping site to keep track of the contents of your shopping basket once you have selected a product.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Under GDPR you have the right to request that we delete all traces of you from our system. This is referred to as the right to erasure. If you would like to exercise this right, please email sales@dybags.co.uk and we will action your request within 14 days. Please note, however, that we are legally required to keep sales records for a period of six years so, when you make a purchase from us, the information that relates to that purchase will be retained for this six year period.

Other than in the above circumstances, the information that you provide us with will remain on our systems indefinitely to enable you to continue to use your account and receive information from us.

TEXT MARKETING NOTIFICATIONS

By subscribing to DryBags text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at sales@dybags.co.uk. We will respond to any requests within 28 days.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

We take data protection very seriously and do all that we can to behave both ethically and in a manner which is aligned to the requirements set out by the General Data Protection Regulations. However, if you have any questions at all in relation to the data we hold on you, how it is used or how we are complying with the regulations then you should contact us sales@dybags.co.uk and we will look into your questions and respond within 28 days.

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Dry Bags Ltd
59 Lakewood Crescent
Bristol
BS10 5HL

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